The app that revolutionizes the relationship between dealership, workshop and customer.
The automotive market has undergone a profound evolution in the last decade that has required a change in strategy on the part of dealerships and workshops.
The reduction in commercial margins has required, and requires, companies in the sector to overcome the business model based on sales only to adopt strategies based on customer loyalty and on pre-sales and post-sales services.
Identify and implement a digital solution capable of providing added value to both dealerships and workshops and their customers, by favoring:
The project involved the creation of two tools:
Additional functions have been added to the app for use by the dealership staff (taking photos and videos of the vehicles and / or breakdowns, photographing documents during the sale phase, consulting interventions in progress, and more). The web management system provides different access levels with different functions according to the functions performed (sales, back office, workshop, management).
The app and the management system communicate in real time, allowing the sending of messages and notifications to the customer both automatically (start and end of intervention notices, notification of changes to the estimate of an intervention, reminders for appointments, and more) and Upon request (sending communications to a specific customer, sending communications to groups of customers).
Presales, sales and post-sales: simple and effective functions
The myCars system simplifies the management of quotes by the dealership and establishes a communication channel with the customer; The customer can view the quote and options and request an appointment.
myCars simplifies the management of the sale for the dealership through a dedicated interface that retrieves any previous data and being able to use the app to photograph the customer's documents. The customer will find the car already entered with all the information and documents on his app.
myCars simplifies the management of the sale for the dealership through a dedicated interface that retrieves any previous data and being able to use the app to photograph the customer's documents. The customer will find the car already entered with all the information and documents on his app.
The workshop section of myCars performs two important functions: it makes it easier for the workshop to manage interventions and establishes a privileged channel of information for the customer, who is informed of the progress of the intervention. The customer can also request an intervention (attaching photos and videos) and view the history of the interventions carried out.
The workshop section of myCars performs two important functions: it makes it easier for the workshop to manage interventions and establishes a privileged channel of information for the customer, who is informed of the progress of the intervention. The customer can also request an intervention (attaching photos and videos) and view the history of the interventions carried out.
This section of myCars allows customers to enter their documents (including photos) and be notified when they expire.
This section of myCars allows customers to enter their documents (including photos) and be notified when they expire.
myCars allows two-way communication between dealership / workshop and customers. Customers can send photos and videos (for example of breakdowns or repairs to be done); the dealership can send both individual and generic or profiled communications (based on model, registration, power supply, etc.)
myCars allows two-way communication between dealership / workshop and customers. Customers can send photos and videos (for example of breakdowns or repairs to be done); the dealership can send both individual and generic or profiled communications (based on model, registration, power supply, etc.)